As North Sea Container Line transitions from planning to implementation, Customer Solutions ensures that vessels, systems, and processes work together to deliver a seamless customer experience.
-A service is more than vessels and systems; the customer journey defines its value. At the intersection of sales, operations, digital platforms, and vessels, our Customer Solutions team turns service design into daily delivery, says Kristine Askeland, Customer Solutions Manager at North Sea Container Line.
The focus is clear: delivering a predictable, seamless customer experience as the new Oslofjord service is introduced.
Building a Strong Customer Interface
NCL has strengthened its Customer Solutions team with new talent and experienced professionals, bringing fresh perspectives and up to 40 years of industry experience.
“I took over as head of the team on November 1st. Since then, our priority has been to build competence, strengthen collaboration, and develop as one unified team toward launch.” Says Kristine
Opening in Oslo is a new destination for NCL. It marks the start of fresh partnerships, routines, and customer relationships to support stable operations.
Tailored Solutions Around Stability
Customer Solutions is where service meets customers. The team tailors solutions to support stable, efficient logistics, including:
- Order handling and dialogue adapted to the customer’s tempo and preferences
- Digital integrations, from EDI to invoicing, ensure smooth information flow
At its best, customer service is about more than dialogue.
Kristine Askeland, Customer Solutions Manager at NCL
In the final week before launch, close internal coordination is crucial. Combining personal service with digital tools enables NCL to respond quickly and deliver order processing tailored to customer workflows.
“Good dialogue allows us to shape solutions that mirror customer needs – precisely, efficiently, and with care,” says Kristine.
One Organization, One Customer Experience
As this series comes to an end, one thing is clear: launching a new route is a team effort. Customer Solutions unites sales, operations, digital teams, and vessels to deliver a single customer experience.
With the Oslofjord service approaching launch, the foundation is set – not only for a new route, but for long-term, customer-focused service delivery.
Ready to get on board? The first voyage is approaching fast. For booking inquiries or to ensure your cargo is part of the new Oslofjord service, contact North Sea Container Line at shortsea@ncl.no